You are advised that the care agency provider visits you at home before starting the service. This will ensure that you’re pleased with your choice of provider and give you the opportunity to discuss your needs and give them the opportunity to see the surroundings in which they will be working. If possible, arrange for a member of your family or friend to be in attendance when the provider visits. A fantastic care provider will answer any questions you might have during their visit. All agencies produce a ‘Statement of Purpose’ setting out their aims and objectives and the nature of the services they provide. Home care agency providers must have procedures in place which protect you and the way you are treated and cared for. Make a search on the following site, if you’re looking for additional information concerning care agency cheltenham.
A written record will be kept by the agency team of the care that’s been provided including any changes in your health and any accidents that have happened. As part of the agency visit they will carry out risk assessments of the house in addition to a manual handling assessment. This will identify how they have the ability to help move you safely. Staff will be trained on using equipment such as a hoist to help bear your weight safely. You will be provided with a clear indication of costs for the services. Many agencies charge different rates for weekdays, evenings and weekends. There is often a higher rate on Bank Holidays. Ask if there are any additional costs that you need to be made aware of. All prices will be written into the contract between you and the agency. You should be invoiced at regular periods for the previous months service. The maintenance agency staff will ordinarily have a timesheet that will require your signature. Always check that they have correctly the length of the visit. It may seem simpler to sign only once a week but if you do this you may be charged the incorrect amount and it’ll prove hard to prove otherwise.
Some agencies will have electronic tracking where the maintenance staff’check in’ using their mobile phone or placing a pin number into your landline. There is no cost to you when they use this system and it records the exact time the care agency staff are with you. The additional advantage of this system it will highlight to the bureau any missed calls from the care staff, thus decreasing the risk of you not getting a call. All agencies should have a complaints procedure in place which should be issued to you at the start of the service. Where possible, attempt to address any issues directly with the service, as often these can be resolved swiftly with the manager of the service. If your complaint doesn’t seem to have been resolved informally then follow the complaints procedure set out by the agency.